Jacques Horovitz: customer orientation expertJacques Horovitz, is recognised throughout the world as an expert on the theme of Customer Orientation and Service Quality.
If a multinational company has no service strategy, the potential cost can amount to several hundred million euros. Getting competitive edge on the market. Make the change of mindset easier. Aligning the whole company with client-orientation strategy...
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Focus | The Faculty The CrossKnowledge Faculty is made up of the best professors, authors and professionals of Management and Leadership...
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