The "70-20-10" model of development is a hot topic today, but it's also real. Organizations adept at enabling the '70' - learning on the job - and the '20' - learning from relationships and from knowledge in support of work, not just the '10' - formal learning, achieve significant competitive advantage.

According to Bersin & Associates' High-Impact Learning Culture study, organizations institutionalize support for learning in the workplace, encourage knowledge sharing and help managers to find moments to reflect on both success and failure, are 92% more likely to innovate, 53% more likely to have highly satisfied customers and 50% more likely to outpace competitors at controlling costs.

However, the same study also highlights the most significant challenge with successfully adopting the 70-20-10 model: a strong culture of learning is not based on what the training department does. Instead, it is your front-line managers that determine your ability to cultivate a culture of learning and successfully drive value from the '70' and the '20'. Our High-Impact Performance Management research has shown that unfortunately most front-line managers are woefully unprepared as developers of their people.

In this webinar, David Mallon - Principal Analyst at Bersin & Associates, and Jérôme Wargnier - Business Consulting Director at CrossKnowlege, will discuss the challenges with building the capacity of front-line leaders as coaches and developers, and they will share 7 critical success factors that organizations must do to fully leverage their managers as the driving force behind continuous learning.