CrossKnowledge technology used by BEL Group to accompany the migration of its IT systems
A complex project with many constraints
Within the framework of the 'New Age' project, the team was asked to train all of the group's employees to use the new communication and collaboration tools, as they moved towards a 100% Microsoft-based environment. The specific nature of the task entailed working around many constraints: different skill-levels, geographically dispersed users with different languages and a tight schedule with a very short window for classroom training.
Given the context, it was essential to create a scalable solution for the deployment of this training.
Recognised for its expertise in managing blended learning projects, CrossKnowledge was the obvious choice of partner and put its full range of technologies on offer in order to enable to 'New Age' project.
The solution established
To meet the demands of this significant programme it was necessary to take the following steps:
CrossKnowledge's SaaS platform allows the entire workforce to access the training path via the Internet, whether in the office or outside. Completely customised to BEL's visual identity, the portal is available in several languages (English, French, Spanish, German and Portuguese). The desktop e-learning modules can also both be hosted and administered via the platform.
Concerned with monitoring training quality throughout deployment, the team opted for CrossKnowledge's training evaluation solution. As well as the multilingual management offered by this tool, an important aspect of it is the simplicity of putting evaluations in place globally, without creating paperwork for those managing the project.
Factors for success
This project, designed to accompany change, innovatively uses a maximum amount of existing tools and content and puts each one to use in a multilingual blended learning training path. The key success factors are:
The results of the programme are very satisfactory. In fact in a survey carried out with a pilot group, 95% of learners said that they were 'comfortable' or 'very comfortable' with their new environment.
The Bel Group is one of the worldwide leaders in branded cheese. With a wide range of brands internationally available which includes The Laughing Cow®, Mini Babybel®, Kiri®, Leerdammer® and Boursin® as well as about twenty other local brands, the company achieved a turnover of 2.5 billion Euros in 2011. More than 11,400 employees within 30 subsidiaries around the world contribute to the Group's success. Bel's products are made in 27 production sites and distributed in more than 120 countries.