Effective Learning with 70:20:10. The new frontier for the extended enterprise

By Charles Jennings and Jérôme Wargnier
The 70-20-10 model accredited to Lombardo & Eichinger (1996) suggests that lessons learned by successful and effective managers are roughly 70% from tough jobs, 20% from people (mostly the boss), and 10% from courses and reading. Together, Wargnier and Jennings explore the role of new technology in the implementation of the 70-20-10 training model, drawing on their combined 60 years of experience in the training field.
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Together, Wargnier and Jennings explore the role of new technology in the implementation of the 70-20-10 training model, drawing on their combined 60 years of experience in the training field.

Although the theory is widely accepted to be accurate and is largely uncontested, learning and development professionals commonly struggle to find the right tools and strategies to apply the model within their organisation. This paper is the result of extensive consultation with L&D teams worldwide by Wargnier and Jennings and brings to light all the different questions that training professionals have asked them in recent years.

The paper:

  • Sets the context for the application of the "70 20 10 model" in the modern workplace
  • Examines the potential of web-based tools which are key enablers of this process
  • Deals with the manager’s involvement in the learning process
  • Outlines questions that a CLO should be asking as they look to implement this strategy

 

Introduction:


In "Backup Education?", Marc Prensky writes that "too many teachers see education as preparing kids for the past, not the future". In the same way, too many Learning and Development departments are preparing learning content for an environment of the past, not the future.

 

Workers in the 21st century are less and less likely to want, or need, to leave their working environment to learn. They are increasingly demanding that their
development meshes with their work. In fact, many now realise that work is becoming learning and learning is becoming part of work (Harold Jarche, oct 2010).


This document investigates the new territories of learning such as Social, Workplace, Informal or Experiential Learning. It is based on recognized experts' works but also on the projects we had the pleasure to lead these last years with numerous L&D teams. We hope it will be a source of inspiration for you and an invitation to a fascinating and profitable journey!

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