The International Committee of the Red Cross (ICRC) is a custodian of the Geneva Convention. With an operational budget of €1.75bn for 2017, they respond whenever people are affected by armed conflict or disasters in conflict zones. For the past five years, the ICRC has been transforming the way it designs and delivers critical training to its 17,000 staff, in order to effectively and rapidly deploy its humanitarian services. Such responsiveness depends in large part on how quickly their staff in the field can be brought to full proficiency, making effective Onboarding critical. It is also important that their Onboarding Program reflect the unique realities of the ICRC “workplace”.
Digital Learning for Onboarding at the ICRC
CrossKnowledge created the Staff Integration Program (SIP), a blended learning experience that brings together mobile and resident field staff through a combination of distance, classroom and collaborative workplace learning activities divided in three phases: online (self-assessment, essential ICRC knowledge, meet other participants); face-to-face (reinforce online learning, simulated operational experience, prepare for the field); and work-based learning (virtual practice exchanges, virtual library, digital toolkit). The Onboarding Program is user-centric and directly relevant to situations in the field, which facilitates quick and effective deployment.
To enrich SIP, the ICRC created the Learning Solutions Unit, a team of ‘techno-pedagogical engineers’ that integrates digital learning in the classroom environment and delivers more distance learning in the field. To ensure training consistency, the team guides every new project through the same stages: initiation, analysis, design, development and deployment. Staff can also access the CrossKnowledge Library to receive ‘transversal’ training in relevant skills such as communication skills, personal development, and leadership. In addition, the ICRC can develop specialized content for its workforce using Mohive, a CrossKnowledge proprietary digital publishing platform.
4X more training
The Learning Solutions Unit has quadrupled the number of learning projects from 14 to 60
"We wanted the 70:20:10 model to really drive how we do things, and for training to be relevant to the situations our field staff actually face."
Dr. Feena May,
Head of Learning and Development, The ICRC