Pandora's global Learning & Development challenges adressed with CrossKnowledge

Digital Learning supports rapid organizational expansion at Pandora

The Challenge

Pandora has become synonymous with luxury jewellery at affordable prices in more than 100 countries spread across six continents. Founded in Denmark in 1982, the company now employs almost 27,000 people worldwide, had a revenue of €3 billion in 2017 and is listed on the NASDAQ Copenhagen stock exchange. In early 2016, after several years of significant growth, Pandora embarked on a major restructuring program to support its emerging needs as a global player. This included setting up a new Global Learning & Development team, tasked with providing more effective learning solutions and tools for the whole organization.

Logo Pandora jewellery

The Solution

Pandora and CrossKnowledge began working together in February 2017. In just one week of workshops the issues of governance, administrative complexity and master data were addressed. The company’s administrative hierarchy was streamlined and divided up according to market segments and locations. CrossKnowledge cemented the new structure by training over 30 core administrators at Pandora’s HQThe core team used their training to educate local administrators on managing learning programmes. Ultimately 1800 people making system changes was reduced to 100 – all with defined roles. 

CrossKnowledge worked to determine key data categories meaning employees were always in the correct group or team to access the right learning. Once Pandora had cleaned its data, CrossKnowledge migrated data for 35,000 learners to the new LMS. 260 SCORM packages in 20 languages covering product training and compliance eLearning were also migrated. CrossKnowledge collaborated with Pandora’s marketing team to create a UI fully customized, self-explanatory and intuitive learning experience aligned with Pandora’s brand. By using Blendedx CrossKnowledge’s engaging new distance learning technology, to deliver all of its eLearning experience programs, the eLearning content has been completely refreshed.

Blue picto - learners speaking 20 languages, in over 100 countries


learners speaking 20 languages, in over 100 countries

icon of a laptop with a gradution cap and a dollar sign


eLearning courses completed in the first 30 days

target hours of learning per user - blue pictogramm


hours of learning per user

Grey background Pandora case study - CrossKnowledge Digital Learning Solutions

"Blendedx is mobile-friendly, looks great, and gives us access to some great features new to Pandora, such as gamification, social polls, group quizzes and tutored activities. Our SMEs can now run blended classroom sessions with some participants in the room and others dialling-in.”

Lene Marie Godiksen,
Global LMS Manager, Pandora

One step further

Learn more about the learning solution Pandora has implemented to support its organizational expansion

Learn more about the learning solution Pandora has implemented to support its leadership development