By adopting new learning technologies, Natixis has found an effective solution for training its entire staff. “Used at the beginning to fulfill cross-functional and corporate training requirements, e-learning can be extended to other topics, for example specific training relating to particular areas of business,” explains Pascal Aubert, in charge of e-learning programs at Natixis, “with the help of experts in those areas, and even with direct contributions from them”.
Content development made easy
But in adopting this approach, Natixis is eager to avoid cutting corners on the quality of the content it provides. Putting e-learning content development within everyone’s reach is not something you can improvise. You have to coordinate people scattered over a large geographical area, train up your experts, and make sure their involvement is maintained. With this aim in mind, in 2011 Natixis tested CrossKnowledge’s Mohive solution. Mohive is a fully-fledged collaborative platform that allows people who are not e-learning specialists but who are experts in their field to rapidly and easily develop media-rich, fully customized training content. “Thanks to this tool, we work collaboratively and have more effective control over the various development stages. Timeframes and issues relating to geographical location have been reduced significantly,” says Pascal Aubert. Integrated workflow, akin to a common content development workspace, allows the Natixis training department to manage project cycles to which the various departments contribute, from defining training goals to publishing training content. When it comes to the look and feel of the content, it is possible to integrate a range of media (pictures, videos, interactive features, and so on) to make the learner experience more engaging and enjoyable. It is also possible to create specific exercises. “We’re reaching the end of the experimental phase. In June 2013, we sped up the process by dedicating a resource to this project,” explains Pascal Aubert.
Decentralized content development… but centralized and communicative distribution!
lt’s not enough to make sure all these projects are run properly; we also have to build the newly developed courses into a coherent deployment schedule that is already very intense (an average of one e-learning deployment every other day, targeting new recruits, staff taking on new roles, and so on). Core business training projects will be rolled out in a coordinated way and supported by highly targeted and effective communication initiatives, in just the same way as major corporate training programs. This means that the courses will benefit from all the expertise and experience acquired over the past years.
Several core business training projects are under way at Natixis, and there are still more in the pipeline: tutor training, regulatory knowledge tests, code quality assessments for IT staff, business continuity plans, etc. As everyone gradually comes on board, the way is open to move towards decentralizing a significant proportion of training content. It also forces us to review everyone’s role in the added value chain so that training expertise is shared as widely as possible throughout the organization. “There are some exciting challenges ahead, and everyone has an essential part to play!” says Pascal Aubert.