March 2014

Effective Learning with 70-20-10: A Brand New White Paper by CrossKnowledge

CrossKnowledge has launched a White Paper co-authored by Jerome Wargnier and Charles Jennings entitled “Effective Learning with 70:20:10 – the new frontier for the extended enterprise”.

Together, Wargnier and Jennings explore the role of new technology in the implementation of the 70-20-10 training model, drawing on their combined 60 years of experience in the training field.

The 70-20-10 model accredited to Lombardo & Eichinger (1996) suggests that lessons learned by successful and effective managers are roughly:


  • 70% from tough jobs
  • 20% from people (mostly the boss)
  • 10% from courses and reading


Although the theory is widely accepted to be accurate and is largely uncontested, learning and development professionals commonly struggle to find the right tools and strategies to apply the model within their organisation. This paper is the result of extensive consultation with L&D teams worldwide by Wargnier and Jennings and brings to light all the different questions that training professionals have asked them in recent years.

This White paper:

  • Sets the context for the application of the 70-20-10 model in the modern workplace
  • Examines the potential of web-based tools which are key enablers of this process
  • Deals with the manager’s involvement in the learning process
  • Outlines questions that a CLO should be asking as they look to implement this strategy


Download the White Paper ” Effective Learning with 70:20:10″