December 2017

New My Support Interface Coming Soon!

The CrossKnowledge Academy platform is evolving to offer a direct support access for services. The Training Zone remains accessible via http://trainingzone.crossknowledge.com, but the new My Support interface will allow open cases to be sent directly to the Customer Support & Care Team. This new interface will first be available in English, and will later be translated into Portuguese, French and Dutch.

What does My Support look like?

Customers will have direct access to My Support on the administrator or authoring interface of our products via a simple and clean design. They will also be able to access the service directly by URL: mysupport.crossknowledge.com, starting December 21st.

Access My Support directly without leaving the product interface

How does it work?

My Support is designed to give our customers full visibility and to track progress on open cases.
All of our customers who have an administrator account will bee eligible to use My Support. Customers who do not have an administrator account can open cases by sending an email to support@crossknowledge.com.

What are the benefits?

Overall, it’s an easier way to access CrossKnowledge Support directly from our products. This means:

  • less clicks to open cases
  • direct contact with Support means less intermediaries
  • the project team is informed in real time (systematically in copy of all cases)
  • one single point of contact for all your queries.

When does it go live?

December 21st: A pop-up will be visible for ALL customers when connecting to the administrator interface of the CrossKnowledge Learning Suite. For Mohive authors, My Support will be promoted with the new features.


Contact your CrossKnowledge representative for more information today!