May 2016

Collaboration Superpowers: A Program by Expert on Remote Teams, Lisette Sutherland

Discover our video-based program on Collaboration Superpowers by Lisette Sutherland, an expert in remote team collaboration.

Lisette Sutherland joins the CrossKnowledge Faculty with a goal to get the best people working together regardless of location. This hands-on collection on Collaboration Superpowers in the digital age, gives ready-to-use tips, valuable insights, and practical guidelines on how to make remote working in your team or organization a success.

Most people think that remote collaboration is second best. But what if organizations started thinking remote first?

As we advance in the digital age, more and more teams are working remotely. People on opposite ends of the globe are now expected to work together efficiently. To make remote working successful, often it’s not so much the technology we need to focus on, but rather how we create a sense of closeness even when we’re far apart.

Watch the program intro:

Lisette Sutherland, Director of Collaboration Superpowers, has been studying remote working for years. With over ten years of experience with web-based collaboration tools and online community management, her goal is to get the best people working together regardless of location. She has spoken at numerous conferences and regularly collaborates with Jurgen Appelo and other highly acclaimed experts.

Lisette is a co-author of the book Engagement Management: a step-by-step guide to building a thriving social network. Her blog ( highlights numerous experiments with remote working and has planted the seeds for many of the interviews for the Collaboration Superpowers Field Guide.

The training program in details

How to build trust within remote teams.
Trust can be seen as the glue that holds a remote team together. Lisette Sutherland shares a personal story where a lack of trust turned out to be highly detrimental. Trust can be reinforced with reliability consistency and responsiveness.

Create connections within remote teams.
To create a sense of connection with a remote team, schedule informal, unstructured time. Moments where you do not discuss work but get together informally to learn about each other as humans.

How to keep morale high within remote teams.
In a remote team, there is a risk of a decrease in morale because team members do not often see each other in face-to-face settings. Appreciation is the perfect remedy. Lisette brings practical tips to the table to show appreciation in such contexts.

How to improve communication within your remote team.
Many remote teams fail to communicate clearly. Learning how to build explicit, clear communication—especially in a remote setting—is key. Lisette encourages us to design explicit team agreements on how we work together.

Make technical issues in virtual meetings a thing of the past!
Have you ever encountered technical difficulties in online meetings and struggled to overcome them? Lisette Sutherland gives practical tips to prevent your meetings from interruption due to technical issues and boost your efficiency.

Accountability as a driver for motivation.
Remote workers are not always motivated when they work alone in remote settings. Lisette Sutherland shares a personal story, where more accountability boosted her motivation. Lisette then delivers key insights on how to use accountability on a regular basis to keep motivation high.

The Merit Money system for continuous remote feedback.
Continuous feedback in remote teams can be particularly challenging. Lisette Sutherland explains the Merit Money system and how this enables a remote team to share 360-degree feedback on an ongoing basis.

How to make remote working work.
Seamless remote working does not happen overnight. In this videocast, Lisette explains some fundamental guidelines to keep in mind when going remote. By following these steps, any team can learn to work remotely!

How to build a results-oriented, remote team.
A key factor contributing to the success of remote working is making work observable. With a technique called “Working Out Loud,” you can share quick status updates, which makes your team more results-oriented.

How to get everyone on a team to adopt common tools.
In many cases, teams struggle to adopt common tools, which can hinder sharing, communication, and collaboration. This is especially true in geographically dispersed teams. Lisette sheds light on how you can proceed to get everyone on board and get your team to use and adopt common tools.

Stop and take a digital breath.
In the digital realm, there is a high risk of what we call “virtual fatigue.” With an example from NASA, Lisette Sutherland gives us tips on how to stay focused and productive for longer periods of time.

Stop with the boring online presentations.
Lisette Sutherland is on a mission to make online presentations more entertaining and engaging. Just because a presentation is presented online, it doesn’t have to be boring! In this videocast, she gives golden tips to get your remote audience hooked from the beginning and keep them there until the end.

Make every one count with virtual collaboration.
To make sure all members of a remote team feel included and involved, you have to switch to a remote mindset. Lisette Sutherland gives you valuable tips to gradually change that mindset and make sure that nobody feels excluded.