eLearning Industry‘s latest listing of the ‘Top 20 LMSs based on Customer Experience ranks CrossKnowledge Learning Suite at number 11.
This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the Learning Management Systems. The reviews have been verified one by one by eLearning Industry.
The order of appearance is a function of the following metrics:
- Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service or interaction.
- Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.
- Customer Expectation (CEX Score): measures the gap between customer experience expectations and service received by the LMS vendor.
All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CrossKnowledge Learning Suite scored an impressive 86% in Customer Satisfaction, 92% in Customer Effort and 88% in Customer Expectations, with a total score of 82.
“Over the course of the year, CrossKnowledge Learning Suite has advanced a lot. Our innovative and engaging learning experiences deliver results, and that’s our ultimate goal. With the recent addition of the Facilitator Interface in CrossKnowledge Blendedˣ, and our customers loving our platform, we are sure we are on the right track.” said Danish Khan, Product Marketing Manager at CrossKnowledge.
About eLearning Industry
eLearning Industry is a network-based media and publishing company founded in 2012. It is the largest online community of elearning professionals in the industry, and was created first and foremost as a knowledge-sharing platform to help elearning professionals and instructional designers connect in a safe online community where they can stay up to date with the latest industry news and technologies, and find projects or jobs.
With more than 12 million users in 130 countries, CrossKnowledge is one of the world’s leading distance learning providers. CrossKnowledge solutions apply to companies and organizations of all sizes, successfully helping them execute their strategies, measurably developing competencies for each of their employees. They are built using world renowned content, social and mobile technology training expertise integrating the latest in educational research, and more than 17 years of experience and best practices for deployment. Since 2014, CrossKnowledge is part of the Wiley group.