The global banking sector has entered a phase of total and profound transformation. Increasingly strict regulations are being put in place to combat fraud, limit excessive speculation, and prevent bankruptcies. Clients are now hyper-connected and ultra-informed (the two go hand in hand); they’ve become more impatient, more demanding and more volatile, and they don’t think twice about turning their backs on “traditional” banking.
What can financial organisations do to reinvent themselves and take up the challenge of modernisation? How can they attract, satisfy and retain a whole new generation of clients?
This is an area in which CrossKnowledge, which has proven expertise on these issues and many references in the sector (in retail banking especially), is eager to support the bankers of the future.