Emotional Intelligence is defined as the capacity to be aware of, control, and express one’s emotions. The recent COVID-19 pandemic has presented leaders with an unprecedented challenge: to lead teams through uncertain times of unknown scope and no clear end in sight. To cope with the challenges ahead you will need a high level of emotional intelligence.
Why is this so important? Because in times of uncertainty, the ability to understand and better manage your own emotions will help you to be grounded and centered. You will then be more open to how others are feeling. You will have empathy – a genuine concern and understanding of other people – what and why they are feeling and thinking as they do. As a result, you will be in a good position to effectively manage other people confidently and firmly, but also with compassion.
In this webinar you will learn how to:
Gill Hasson has written more than 25 books on the subject personal and professional development.
Her writing includes books on emotional intelligence, assertiveness, resilience and mindfulness. She also delivers teaching and training for education organizations, voluntary and business organizations and the public sector.
Above all Gill’s particular interest and motivation is in enabling people to realize their potential, to feel good about themselves, their interactions with other people and the world they live in. Contact Gill at [email protected].
CrossKnowledge delivers an integrated and personalized learning experience: a unique combination of our digital content for the most in-demand skills created with world-renowned experts, a learning platform built with human and artificial intelligence, and unmatched accountability with a dedicated Client Success Team. That’s what makes CrossKnowledge the trusted learning partner of organizations, helping L&D, managers and learners acquire the skills they need to succeed.