Webinar Faculty
October 21st 2020
 2pm to 3pm (BST)
Faculty Webinar

Listening Skills: The Key to Team Success

How to beat the 3 top people challenges facing teams

Join Natalie Harvey, Learning & Performance Consultant and Coach at CoDevelopYou for the second webinar in our 3 top people challenges series. In this webinar we focus on listening skills.

CrossKnowledge have partnered with Natalie to create a series of 3 live online sessions with practical resources, designed to equip you with the tools and techniques to address these challenges.

These sessions will cover:

  • 5 Ways to Team Empowerment
  • Listening Skills: The Key to Team Success
  • Developing Capability through Coaching

Why are listening skills so important?

Good listeners obtain a better understanding of people and situations, so surely it follows that good managers need to be good listeners.

Julie Starr, in her book ‘The Coaching Manual’ 4th Edition, asserts that “The art of listening is generally misunderstood as a behavior and underrated as a skill.”

Stephen Covey [The Seven Habits of Highly Successful People] explains that people often do not listen in a conversation, instead, they rush to talk and give advice or opinion.

Poor listening skills can not only lead to misunderstandings and mistakes but also poor relationships within a team.

 The listening skills covered in this interactive webinar:

  • Cosmetic
  • Conversational
  • Active / attentive
  • Deep

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Featured Experts

Natalie Harvey

Natalie Harvey
Learning Consultant & Coach (ICF, FLPI, MCIPD)

Working in the construction industry for the last 20 years, operating at a senior level in Human Resources and Learning and Development, latterly for Saint-Gobain in Paris (one of the world’s top 100 innovative businesses and a global Top Employer), Natalie has considerable experience of developing people and leadership capability.

As founder of her own business, CoDevelopYou, Natalie now applies her passion and curiosity to encourage individuals to discover themselves, develop their behaviours and leverage their strengths; and with leadership teams to develop their capability and positively impact organisation, team and individual performance and development.

CrossKnowledge delivers an integrated and personalized learning experience

A unique combination of our digital content for the most in-demand skills created with world-renowned experts. A learning platform built with human and artificial intelligence, and unmatched accountability with a dedicated Client Success Team. Our teams listen to your needs and partner with your organisation to help your teams to succeed in their roles.

To find out more about how CrossKnowledge can help your organization contact our team.


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