Manage for Excellence

Add Value Like Only Humans Can

Reading time 29 min
Add Value Like Only Humans Can

If you buy into the chatter, we will all soon just be goofing around all day, or in the dystopian version, in the service of our robot overlords. But this course offers a much more positive and active idea of the role of humans in an age of increasing AI and tech.While none of our jobs are “safe”, there are particular perspectives and skills that only humans can bring.

We’ll focus here on what those are, and see how a devotion to them can be a key differentiator in serving customers and winning out in this merciless new world.


Expected outcomes

A passion for design

Value placed on design and other human differentiators

Multiplying and tallying occasions for delighting customers

A focus on customer-oriented experiences


Developed by

Tom Peters: Business and leadership excellence - CrossKnowledge Faculty

Tom
Peters

  • Manage for Excellence

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish

Featured skill paths