Foster Psychological Safety

Respond Productively

Course time 23 min
Respond Productively

We all know that we shouldn’t shoot the messenger and as successful managers we need to be able to take in bad news. But what are the best practices for doing so? And what types of failure should be celebrated versus those that ought to be disapproved of and even sanctioned?

This course dives into the truly productive responses that foster team learning.

Expected outcomes

Respond productively to foster continuous learning

Make a plan for improvement

Ability to respond productively to feedback and input

Developed by

Amy C. Edmondson - psychological safety - CrossKnowledge Faculty


Harvard Business School
  • Foster Psychological Safety

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish

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