Empathy is an essential component of communication. When work colleagues need to communicate about things big or small, if they lack empathy frustration and misunderstanding can build up.
This course will enable you to assess your level of empathy and to practice using empathy in different situations.
Understand the characteristics of empathy
Master the skills of empathy
Better cooperation with peers and heightened team performance through communication
This skill path was created by Marie-Josée Couchaère
- Brazilian Portuguese
- Simplified Chinese