Attachment size limit now active for Blendedˣ emails
We want to inform you of an important update regarding email communications sent from Blendedˣ.
Issue identified
We have identified a technical issue affecting emails sent from the CKLS back-office and from the facilitator dashboard in the learner interface. When an email includes an attachment larger than 8 MB, the platform currently indicates that the message has been sent. However, the email is not delivered to its recipient.
What’s changing
To improve the user experience and avoid confusion, we are implementing a safeguard in the email forms across the Blendedˣ experience. This update will:
- Prevent emails from being sent if the total size of attachments exceeds 8 MB.
- Display a clear message to the users when the attachment limit is exceeded, allowing them to adjust the content before sending.
Why this matters
This change will ensure more reliable communication and help avoid undelivered messages due to oversized attachments.
