Empathy and Emotional Intelligence

Craft Effective Messages with Empathy

Course time 31 min
How to check for understanding and optimally craft messages. Skill Path created by Marie Miyashiro for CrossKnowledge

Efforts to improve communication often focus on sparkly presentation instead of the true basis of communication: connecting with another person. And this is where empathy can help. Whenever you’re working with others, you can harness the power of empathy to craft your messages more effectively.

Empathy-based strategies can be employed to check whether your message is truly being received as you intended it, and to design your messages in such a way that they correspond to both your needs and the needs of the other person.

Expected outcomes

Craft impactful messages

Practice empathic messaging

Stronger connections with others and more effective messaging

Developed by

Marie Miyashiro


  • Empathy and Emotional Intelligence
  • Interpersonal Communication
  • Motivate Others and Drive Results

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish

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