Customer Centricity

Deal with Clients’ Objections

Duration 34 min
Deal with Clients' Objections

How should you react when a client objects to something in your sales pitch? Many salespeople worry that objections could lead to conflict.

But objections are a necessary part of the sales process; they reflect your client’s concerns and provide precious information on how to direct your arguments. This course will help you deal with objections productively.


Expected outcomes

General principles for approaching objection

Specific techniques to employ

A boost in sales


This skill path was created by Philippe Korda


Available languages

  • English
  • Spanish
  • Brazilian Portuguese
  • Dutch
  • Turkish
  • French
  • German
  • Simplified Chinese
  • Italian