Customer Centricity

Improve Customer Service Quality

Reading time 40 min

We all want to provide excellent customer service, but how far should we go?

This course looks at the benefits that can accrue from specific customer satisfaction rates. And it shows how to go about making targeted improvements based on the types of service that really change perceptions among customers.


Expected outcomes

Happier customers who spend more

The value of customer satisfaction

Better word of mouth

Put it into practice


This skill path was created by Jacques Horovitz


Available languages

  • English
  • Spanish
  • Brazilian Portuguese
  • Dutch
  • Turkish
  • French
  • German
  • Simplified Chinese
  • Italian