We all want to provide excellent customer service, but how far should we go?
This course looks at the benefits that can accrue from specific customer satisfaction rates. And it shows how to go about making targeted improvements based on the types of service that really change perceptions among customers.
Happier customers who spend more
The value of customer satisfaction
Better word of mouth
Put it into practice
This skill path was created by Jacques Horovitz
- Brazilian Portuguese
- Simplified Chinese