Customer Centricity

Manage Client Dissatisfaction

Reading time 36 min
Handle Unhappy Clients with Empathy

Many businesses handle customer complaints quite superficially, and this does a lot more than leave clients feeling frustrated. It means missed opportunities for improving the company’s service and its image.

This course helps you take on the full range of dissatisfied customers with their great variety of needs, and offers a four-step method that will keep you on track to deal expertly and smoothly with their issues.


Expected outcomes

Stronger, smoother customer service

Improve your complaint responses

A ready approach for handling tough complaints

Apply the four-step method for managing complaints


This skill path was created by Jacques Horovitz


Available languages

  • English
  • Spanish
  • Brazilian Portuguese
  • Dutch
  • Turkish
  • French
  • German
  • Simplified Chinese
  • Italian