Customer Centricity

Tailor Service to Your Target Customers

Duration 41 min
Tailor Service to Your Target Customers - CrossKnowledge Skill Paths

We’d all love to be able to completely please every single client who comes our way, but in the real world there are sometimes expectations that simply cannot be met.

This course delves into understanding our customers’ expectations and how we can narrow our focus to satisfy the right clients. It also looks at how to best manage a customer service team in order to deliver that satisfaction to them.


Expected outcomes

More efficient and happier service

Understand and target your clients

A framework for decisions on whom to prioritize and how

Tailor your own service



This skill path was created by Jacques Horovitz


Available languages

  • English
  • Spanish
  • Brazilian Portuguese
  • Dutch
  • Turkish
  • French
  • German
  • Simplified Chinese
  • Italian