Customer Centricity

Treat Your Staff Like Your Clients

Duration 32 min
Treat Your Staff Like Your Clients - CrossKnowledge Skill Paths

When you treat your staff members like your clients, you increase their loyalty to the company. And you model a very precise type of behavior.

In this course, you will learn more about identifying your staff’s needs and how your behavior ultimately influences their treatment of clients.


Expected outcomes

Respond to your employees’ needs

Evaluate your behaviors’ ultimate impacts on clients

Happier and more client-oriented staff, and more satisfied clients


This skill path was created by Jacques Horovitz


Available languages

  • English
  • Spanish
  • Brazilian Portuguese
  • Dutch
  • Turkish
  • French
  • German
  • Simplified Chinese
  • Italian