Customer Centricity

Mentor Staff in Improving Client Relationships

Duration 42 min
Mentor Staff in Improving Client Relationships - CrossKnowledge Skill Paths

Mentoring is an effective way to ensure that staff members not only understand their objectives, but through practice know how to achieve them, and remember their new skills.

This course explains the PAT method for helping team members excel in their treatment of customers.


Expected outcomes

Explore the three stages of PAT mentoring

Put the PAT method into practice

A staff that is better prepared to serve customers and has clear objectives


This skill path was created by Jacques Horovitz


Available languages

  • English
  • Spanish
  • Brazilian Portuguese
  • Dutch
  • Turkish
  • French
  • German
  • Simplified Chinese
  • Italian