Customer Centricity

Own the Customer Experience

Course time 27 min
Own the Customer Experience - CrossKnowledge Skill Paths

Being “reliable” and “just doing your job well” are not enough. To deliver amazing customer service, you also need to be “accountable”, meaning that you assume ownership of the customer’s entire experience.

This course shows how to do so.

Expected outcomes

Understand accountability in customer service

More satisfied customers

Take responsibility for the customer experience

A stronger sense of oneself as a representative of the organization

Developed by

Shep Hyken: Customer Experience specialist - CrossKnowledge


Shepard Presentations
  • Customer Centricity

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish