Being “reliable” and “just doing your job well” are not enough. To deliver amazing customer service, you also need to be “accountable”, meaning that you assume ownership of the customer’s entire experience.
This course shows how to do so.
Expected outcomes
Understand accountability in customer service
More satisfied customers
Take responsibility for the customer experience
A stronger sense of oneself as a representative of the organization
Developed by
Available languages
- English
- French
- Brazilian Portuguese
- German
- Italian
- Spanish
- Simplified Chinese
- Dutch
- Turkish
