Skill Paths Detail Teamwork


Built with our Blendedx technology, these new skill paths offer learners the most advanced and up-to-date learning experience. We cover today’s and tomorrow’s most in demand skills, fully adaptable to your own skills framework.

Meaningful. Result-oriented. Enjoyable.


Creating and relaying the vision

• Going beyond the buzzword: what is vision?

• Preparing to implement the vision

• Translating vision to operational terms

• Visioneering: creating your vision

Design thinking

• Building a prototype

• Designing a solution

• Reframing problems to unlock new solutions

• Solving real problems by identifying the root cause

• Testing solutions

• Understanding the principles of design thinking

Ensuring accountability in your team

• Balancing control and trust in accountability

• Defining accountability

• Leveraging collective accountability

Ensuring organizational agility

• Being an agitator for agility

• Creating agile work systems

• Designing a flexible organization

• Designing strategies that nurture agility

• Developing your organization’s capability for change

• Understanding agility

Guiding change

• Choosing the right strategy for implementing change

• Managing long-term tranformation day-to-day

• Mastering communication in change projects

• Organizing in the face of transformation

• Planning for successful change


• Balancing disruption vs. continuous improvement

• Boosting your thinking power with mind maps

• Building a dedicated innovation team

• Executing innovation successfully

Leader’s accountability

• Being a community builder

• Being a deliberate Leader

• Fulfilling your obligations as a leader

• Getting ready for the hard work of leadership

• Taking on the leadership contract

Leadership attitudes

• Acting with resilience and courage

• Be you: the power of authenticity

• Creating healthy systems: the critical role of “fairness”

• Inspiring others

• Leading by example

• Leading others

Strategic thinking

• Beating your competitors

• Crafting a successful strategy

• Exploiting industry cycles

• Finding the strategic opportunity in tough times

• Mastering the SWOT analysis

Take your leadeship to the next level

• Take Your leadership to the next level – Marshall Goldsmith (1-5)


Build a fearless team

• Inviting participation

• Reaping the benefits of pscyhological safety

• Recognizing “silencing mechanisms”

• Responding to contributions

• Setting the stage for psychological safety

• Understanding and assessing psychological safety

Build a successful team

• Building a foundation: a team’s “forming” stage

• Building on the momentum: a team’s “performing” stage

• Getting traction: a team’s “norming” stage

• Managing a team in the digital age

• Managing through the pain: a team’s “storming” stage

• Providing the right support in each stage of team development

• Understanding what makes a “real team”

Confronting the five dysfunctions of a team

• Developing peer-to-peer accountability (a leader’s guide)

• Developing trust (a leader’s guide)

• Encouraging healthy conflict (a leader’s guide)

• Ensuring team member commitment (a leader’s guide)

• Focusing on collective results (a leader’s guide)

• Recognizing the five dysfunctions of a team

Developing & coaching people

• Balancing guidance and freedom when mentoring

• Ensuring the safety of learning and risk-taking

• Establishing the right foundation for mentorship

• Giving advice without getting resistance

• Giving feedback without getting resentment

• Implementing reverse mentoring

Driving results and motivating

• Driving individual and team engagement

• Encouraging through recognition and reward

• Getting real value from the objective setting process

• Giving constructive feedback

• Increasing the value of performance reviews

• Setting clear expectations

Engaging remote team members

• Balancing the risks and opportunities of remote working

• Implementing remote working in your team

• Reaching out to remote team members

• Setting up a geographically dispersed team

• Supporting and motivating each individual remotely

• Uniting and motivating a remote team

Manage conflicts

• Managing challenging conversations

• Resolving conflicts through shared reality

• Understanding the process of conflict

Manage diversity

• Benefiting from diversity

• Dealing with unconscious bias

• Leveraging diversity in your daily work life

• Managing diversity

Creating and relaying the vision

• Going beyond the buzzword: what is vision?

• Preparing to implement the vision

• Translating vision to operational terms

• Visioneering: creating your vision

Manage the team wellbeing

• Assessing the level of healthy performance of your team

• Developing the mindset of a “well-being manager”

• Establishing a well-being framework for your team

• Prioritizing team well-being as a manager

Manager attitudes

• Being accessible to your team

• Being responsive to your team

• Supporting your team


• Delegating effectively

• Hiring and recruiting

• Onboarding a new team member

• Retaining key talent

Pursuing excellence

• Pursuing excellence – Tom Peters (1-5)

Running effective meetings

• Effective meeting – Elise Keith (1-5)

Personal development

21st century attitudes

• Inviting participation

• Reaping the benefits of pscyhological safety

• Recognizing “silencing mechanisms”

• Responding to contributions

• Setting the stage for psychological safety

• Understanding and assessing psychological safety

Complex problem solving

• Solving complex problems

Critical thinking

• Critical thinking with Tom Chatflied (1-5)

Develop creativity using intuition

• Asking the right creative questions

• Boosting group creativity

• Leading a brainstorming session

• Making creative ideas emerge

• Taking a creative approach

Judgement and decision making

• Balancing certainty and urgency in making decisions

• Honing your judgment

Managing your growth and career

• Building competitive skills in a changing world

• Dreaming up your own career path

• Harnessing learning for continuous advancement

• Learning (or not) from success and failure

• Reintroducing the new professional you

• Taking stock of your professional possibilities

• Using feedback to boost your career growth

• Using narrative to connect your past and future

Managing your own wellbeing and work/life balance

• Increasing your happiness at work

• Managing your stress

• Managing your worklife balance

• Staying productive by allowing yourself to disconnect


• Mindfulness with Gill Hasson (1-5)

Build a fearless team

• Inviting participation

• Reaping the benefits of pscyhological safety

• Recognizing “silencing mechanisms”

• Responding to contributions

• Setting the stage for psychological safety

• Understanding and assessing psychological safety


• Improving time management

• Making better use of your time

• Managing priorities and organization more effectively

• Managing your attention

• Planning your tasks

• Recognizing the factors in time-wasting

• Working at home

• Working remotely

Interpersonal development

21st century attitudes

• Being more accepting of feedback

• Gaining more confidence to speak up

Assertiveness and self-confidence

• Boosting your self-esteem

• Boosting your self-esteem in relation to others

• Buiding self-confidence

• Developing assertiveness

Basics communication tools

• Asking questions

• Being aware of your “perception filter”

• Crafting effective messages with empathy

• Improving active listening

• Making effective requests

Contributing to effective meetings

• Contributing to effective meetings

Dealing with conflicts

• Channeling your frustrations to stay productive

• Engaging in healthy conflicts

• Resolving tension (DESC method)

Dealing with other cultures

• Building trust across cultures

• Communicating remotely across cultures

• Dealing with the challenge of intercultural collaboration

• Recognizing cultural differences

• Understanding how culture influences organisations and working approach

• Understanding how culture influences people

Empathy and emotional intelligence

• Boosting productivity through empathy

• Connecting to others for more effective work relationships

• Crafting effective messages with empathy

• Emotional intelligence Gill Hasson (1-4)

• Giving feedback with empathy

• Resolving conflicts through shared reality

• Showing empathy

• Understand yourself and others – Dave Mitchel (1-5)


• Finding your negotiating style

• Leveraging the mutual gains approach

• Maintaining a good working relationship when negotiating

• Negotiating without haggling or positional bargaining

• Preparing for negotiations


• Building a robust professional network

• Tapping into the different types of connectors in your network

• Understanding connectional intelligence

Persuasion and influence

• Being more persuasive

• Increasing your influence

• Making your point effectively

Service and client orientation

• Amazing your customers

• Encouraging staff to be client-oriented

• Improving your team’s skills through mentoring

• Managing client dissatisfaction

• Owning the customer experience

• Providing a service that meets the customer’s expectations

• Selling solutions instead of products

• Treating your team like your clients

• Understanding the basics of quality client service

Teamwork & collaboration

• Commiting to professional responsibilities

• Conducting meetings that matter

• Connecting to others for more effective work relationships

• Cultivating peer-to-peer accountability

• Embracing shared leadership

• Focusing on collective results

• Making effective group decisions

• Teaming: getting started as an improvised team


Digital marketing

• Developing your digital communication strategy

• Digitally enhancing your product

• Navigating through your digital landscape

• Structuring your omni-channel system

• Understanding your digital consumers

Finance acumen

• Finance acumen

Human resources

• Attracting and retaining talent

• Creating a talent management virtuous spiral

• Designing work in order to motivate performance

• Developing talent

• Optimizing your compensation and benefits program

• Recruiting


• Choosing the correct market positioning for your product

• Creating your marketing plan

• Determining your marketing strategy

• Understanding segmentation

• Understanding the essentials of marketing

• Understanding your customers

Sales management

• Adapting coaching to performance

• Addressing poor performance

• Grooming future sales managers

• Managing your team’s pipeline

• Providing ongoing training

• Recruiting and onboarding

• Running a sales meeting

• Setting team goals and motivating wins

• Strengthening cross-functional relationships

• Taking on the many roles of a sales manager


• Concluding a sale

• Dealing with client objections

• Discovering the keys to successful selling

• Identifying client needs and motivations

• Making a good sales argument to convince the client

• Preparing a sales meeting

• Succeeding in the first 5 minutes of your sales meeting

A Faculty of world-class thought leaders to deliver business success

The depth and scope of the CrossKnowledge learning resources is brought to life through the skills and experience of its faculty – best-selling authors and thought leaders. We’ve recruited leading international experts from the world’s top business schools, including Harvard, Wharton, NYU Stern School of Business, and USC.

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