Solutions
LIST OF SKILL PATHS

Create and relay the vision

• Go beyond the buzzword: what is vision?

• Prepare to implement the vision

• Translate vision to operational terms

• Visioneering: create your vision

Design thinking

• Build a prototype

• Design a solution

• Reframe problems to unlock new solutions

• Solve real problems by identifying the root cause

• Teste solutions

• Understand the principles of design thinking

Ensure accountability in your team

• Balance control and trust in accountability

• Define accountability

• Leverage collective accountability

Ensure organizational agility

• Be an agitator for agility

• Create agile work systems

• Design a flexible organization

• Design strategies that nurture agility

• Develop your organization’s capability for change

• Understand agility

Guide change

• Choose the right strategy for implementing change

• Manage long-term tranformation day-to-day

• Master communication in change projects

• Organize in the face of transformation

• Plan for successful change

• Take Up the Challenge of Change

Innovation

• Balance disruption vs. continuous improvement

• Boost your thinking power with mind maps

• Build a dedicated innovation team

• Execute innovation successfully

Leader’s accountability

• Be a community builder

• Be a deliberate Leader

• Fulfill your obligations as a leader

• Be Up to the Hard Work of Leadership

• Take on the leadership contract

Leadership attitudes

• Act with resilience and courage

• Be you: the power of authenticity

• Create healthy systems: the critical role of “fairness”

• Inspire others

• Lead by example

• Lead others

Strategic thinking

• Beat your competitors

• Craft a successful strategy

• Exploit industry cycles

• Find the strategic opportunity in tough times

• Master the SWOT analysis

Take your leadeship to the next level

• Avoid the 20 Bad Habits that Will Crimp Your Leadership

• Ask for Feedback to Pave the Way to Self-Improvement

• Accept and Respond Productively to Feedback

• Involve Your Colleagues in Your Improvement

• Be Accountable for Your Growth as a Leader

Build a fearless team

• Invite participation

• Reap the benefits of pscyhological safety

• Recognize “silencing mechanisms”

• Respond to contributions

• Set the stage for psychological safety

• Understand and Assess Psychological Safety

• Harness the Benefits of Psychological Safety

• Respond Productively

Build a successful team

• Build a foundation: a team’s “forming” stage

• Build on the momentum: a team’s “performing” stage

• Get traction: a team’s “norming” stage

• Manage a team in the digital age

• Manage through the pain: a team’s “storming” stage

• Provide the right support in each stage of team development

• Understand what makes a “real team”

Confront the 5 dysfunctions of a team

• Develop peer-to-peer accountability (a leader’s guide)

• Develop trust (a leader’s guide)

• Encourage healthy conflict (a leader’s guide)

• Ensure team member commitment (a leader’s guide)

• Focus on collective results (a leader’s guide)

• Recognize the five dysfunctions of a team

Develop & coach people

• Balance guidance and freedom when mentoring

• Ensure the safety of learning and risk-taking

• Establish the right foundation for mentorship

• Give advice without getting resistance

• Give feedback without getting resentment

• Implement reverse mentoring

Driving results and motivating

• Drive individual and team engagement

• Encourage through recognition and reward

• Get real value from the objective setting process

• Give constructive feedback

• Increase the value of performance reviews

• Set clear expectations

Engage remote team members

• Balance the risks and opportunities of remote working

• Implement remote working in your team

• Reach out to remote team members

• Set up a geographically dispersed team

• Support and motivate each individual remotely

• Unite and motivate a remote team

Manage conflicts

• Manage challenging conversations

• Resolve conflicts through shared reality

• Understand the process of conflict

Manage diversity

• Benefit from diversity

• Deal with unconscious bias

• Leverage diversity in your daily work life

• Manage diversity

Create and relay the vision

• Go beyond the buzzword: what is vision?

• Prepare to implement the vision

• Translate vision to operational terms

• Create and implement your vision

Manage team well-being

• Assess the level of healthy performance of your team

• Develop the mindset of a “well-being manager”

• Establish a well-being framework for your team

• Prioritize team well-being as a manager

Manager attitudes

• Be accessible to your team

• Be responsive to your team

• Support your team

Manage

• Delegate effectively

• Hire and recruit

• Onboard a new team member

• Retain key talent

Pursuit of excellence

• Make Excellence Your Mantra

• Put People First

• Excel at Innovation

• Add Value Like Only Humans Can

• Forge a Path to Leadership Excellence

Run effective meetings

• Effective meeting – Elise Keith (1-5)

21st century attitudes

• Invite participation

• Reap the benefits of pscyhological safety

• Recognize “silencing mechanisms”

• Respond to contributions

• Set the stage for psychological safety

• Understand and assess psychological safety

Complex problem solving

• Solve complex problems

Critical thinking

• Understand Critical Thinking in the Tech Age

• Set a Foundation for Critical Thinking

• Strengthen Your Arguments Through Reasoning

• Spot Holes in Reasoning

• Take an Open Approach to Others’ Arguments

• Express Ideas Persuasively

• Manage Your Time and Attention for Clearer Thinking

Develop creativity using intuition

• Ask the right creative questions

• Boost group creativity

• Lead a brainstorming session

• Make creative ideas emerge

• Take a creative approach

Judgement and decision making

• Balance certainty and urgency in making decisions

• Hone your judgment

• Make Decisions Collaboratively

Manage your growth and career

• Build competitive skills in a changing world

• Dream up your own career path

• Harness learning for continuous advancement

• Learn (or not) from success and failure

• Reintroduce the new professional you

• Take Stock of Your Professional Life and Possibilities

• Use feedback to boost your career growth

• Connect Your Past to Your Goals through Narrative

Manage your own wellbeing and work/life balance

• Increase your happiness at work

• Manage your stress

• Manage your worklife balance

• Stay productive by allowing yourself to disconnect

Mindfulness

• Understand Mindfulness

• Achieve Mindful Awareness and Acknowledgement

• Work Toward Mindful Acceptance

• Enable Progress by Letting Go

• Approach Life with Beginner’s Mind

• Achieve Stronger Focus and Engagement

• Be Non-Judgemental

• Practice Mindful Patience

Build a fearless team

• Invite participation

• Reap the benefits of pscyhological safety

• Recognize “silencing mechanisms”

• Respond to contributions

• Set the stage for psychological safety

• Understand and assess psychological safety

Productivity

• Improve time management

• Make better use of your time

• Manage priorities and organization more effectively

• Manage your attention

• Plan your tasks

• Recognize the factors in time-wasting

• Work from home

• Work remotely

21st century attitudes

• Be more accepting of feedback

• Gain more confidence to speak up

Assertiveness and self-confidence

• Boost your self-esteem

• Boost your self-esteem in relation to others

• Build Self-Confidence Through Assertiveness

• Be Assertive

Basics communication tools

• Ask questions

• Be Aware of the Influence of Perception Filters

• Craft effective messages with empathy

• Hone Your Active Listening

• Make effective requests

Contribute to effective meetings

• Contribute to effective meetings

Dealing with conflicts

• Channel your frustrations to stay productive

• Engage in healthy conflicts

• Resolve tension

Dealing with other cultures

• Build trust across cultures

• Communicate remotely across cultures

• Deal with the challenge of intercultural collaboration

• Recognize cultural differences

• Understand how culture influences organisations and working approach

• Understand how culture influences people

Empathy and emotional intelligence

• Boost productivity through empathy

• Connect to others for more effective work relationships

• Craft effective messages with empathy

• Emotional intelligence

• Give feedback with empathy

• Resolve conflicts through shared reality

• Show empathy

• Understand yourself and others – (1-5)

• Understand Emotional Intelligence

• Deal with Your Own Emotions

• Deal with Others’ Emotions

• Develop a Positive Outlook

• Harness Empathy

• Craft Effective Messages with Empathy

Negotiation

• Find your negotiating style

• Leverage the mutual gains approach

• Maintain a good working relationship when negotiating

• Negotiate without haggling or positional bargaining

• Prepare for negotiations

Networking

• Build a robust professional network

• Tap into the different types of connectors in your network

• Understand connectional intelligence

Persuasion and influence

• Be more persuasive

• Increase your influence

• Make your point effectively

Service and client orientation

• Amaze your customers

• Ensure a client-oriented staff

• Improve your team’s skills through mentoring

• Manage client dissatisfaction

• Own the customer experience

• Provide a service that meets the customer’s expectations

• Sell solutions instead of products

• Treat your team like your clients

• Understand the basics of quality client service

Teamwork & collaboration

• Commit to professional responsibilities

• Conduct meetings that matter

• Connect to others for more effective work relationships

• Cultivate peer-to-peer accountability

• Embrace shared leadership

• Focus on collective results

• Make effective group decisions

• Teaming: get started as an improvised team

Digital marketing

• Develop your digital communication strategy

• Digitally enhance your product

• Navigate through your digital landscape

• Structure your omni-channel system

• Understand your digital consumers

Finance acumen

• Finance acumen

Human resources

• Attract and retaining talent

• Create a talent management virtuous spiral

• Design work in order to motivate performance

• Develop talent

• Optimize your compensation and benefits program

• Recruiting

Marketing

• Choose the correct market positioning for your product

• Create your marketing plan

• Determine your marketing strategy

• Understand segmentation

• Understand the essentials of marketing

• Understand your customers

Sales management

• Adapt coaching to performance

• Address poor performance

• Groom future sales managers

• Manage your team’s pipeline

• Provide ongoing training

• Recruit and onboarding

• Run a sales meeting

• Set team goals and motivating wins

• Strengthen cross-functional relationships

• Take on the many roles of a sales manager

Selling

• Conclude a sale

• Deal with client objections

• Discover the keys to successful selling

• Identify client needs and motivations

• Make a good sales argument to convince the client

• Prepare a sales meeting

• Succeed in the first 5 minutes of your sales meeting