Become the strategic partner
your organization expects
Learning teams are asked to support transformation and performance.
Delivering good content is only part of the job. Results also depend on what happens around the training: who owns it, how managers reinforce it and how progress is measured.
Creating capability is allowing your people to apply the right skills, consistently, in real work. And there’s where we can help you: to build the conditions that make it last.
We help you take your place in the conversation as a true strategic partner to your organization, and make learning a key pillar of your company culture.
Move the conversation
from training delivered to results achieved
Our Consultancy Services approach combines structured diagnosis, expert facilitation, stakeholder alignment and actionable recommendations.
Prioritize the right gaps
Identify where capability is missing today and decide which gaps matter most to your business goals.
Engage your leaders
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Bring the right stakeholders around the table, with clear roles in the success of your learning strategy.
Set simple rules for decisions
Define who decides what, how priorities are set and how learning initiatives are reviewed.
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Measure what the business cares about
Choose a small set of practical indicators linked to performance, beyond completion rates and NPS.
The objective is not only to design a learning initiative, but to make capability development part of the way the organization works. The outcome is a clearer capability strategy, stronger stakeholder ownership, and a measurement approach that shows how learning contributes to performance over time.
A three-step journey, from diagnosis to everyday practice
Each step combines structured analysis, expert facilitation and concrete recommendations. You can start with the first step alone and decide what comes next once you see your results.
Diagnose: a structured Capability Index
You answer a structured questionnaire on how skills are acquired, applied and reinforced in your organization. A consultant prepares your report, then walks you through your strongest and weakest conditions and what would move them forward._
Align: share an organizational language
A working session with your leaders that turns learning from something L&D delivers into something the whole organization owns. You leave with shared priorities, a common vocabulary and clear responsibilities.
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Activate: turn alignment into embedded practice
Focused sessions on the specific area where your capability work needs to land. We turn your strategy into routines, measures and continuous improvement that sustain results.
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The Capability Index:
an evidence-based starting point
Skills alone do not create performance. Performance happens when a skill is applied, repeated and supported by the organization.
The Capability Index looks at those conditions, not only at training.
It is built on CrossKnowledge’s own research:
the Capability Framework (Skill → Behaviour → Habit → Context)
and the Skill-to-Impact Model.
It is not a generic skills assessment.
What happens next
About 30 minutes to complete the Index.
A personalized report prepared by a CrossKnowledge consultant before you meet.
A 60-minute Discovery Session built around your data: what is in place, what is costing you, what to do first.
No sales pitch. If we can help, we will say how. If the next step is internal, we will say that too.
Focus areas for deep, practical work
Each session goes deep on one condition that decides whether capability lasts or fades.
Capability Culture Alignment
How leadership behaviors, signals and routines reinforce capability expectations
Capability Governance Architecture
How governance structures and decision processes reinforce capability priorities
Capability Measurement & Impact
How capability is currently measured, and how learning signals connect to business performance
You bring the challenge.
We bring the framework, the expertise and the structure.
Every engagement leaves you with something you can use
New thinking
A fresh view of your challenge, based on proven frameworks and your own organizational data.
Practical tools
Frameworks, diagnostics and templates you can use right away.
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A clear action plan
Next steps tailored to your context, not generic recommendations.
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A rigorous method
A structured approach applied to a real problem you bring to the session.
Evidence for investment
The language and data to make your case to business leaders and budget holders.
Peer challenge
A facilitated setting where assumptions are tested and thinking gets sharper.__
All sessions are delivered virtually and designed for senior leaders and teams who need strategic impact.
Built for leaders accountable for the impact of learning
Chief Learning Officers, Heads of Capability, L&D and OD Directors
who must show that learning investment moves business performance.
Questions?
We’ve got answers.
What is the Capability Index and how can it help my organization?
The Capability Index reveals the conditions that enable or block capability development, helping you identify priorities, gaps and actions to improve business performance.
How is the Capability Index different from a traditional skills or learning assessment?
Our Capability Index looks beyond skills and training, to examine the organizational conditions that drive real behavior change and performance. Performance does not come from skills alone. It happens when that skill is applied, repeated, reinforced, and embedded in the organization. That’s why learning alone is not enough: capability is what drives sustained performance.
What consultancy services does CrossKnowledge offer, beyond the Capability Index?
CrossKnowledge provides consulting on capability strategy, governance, measurement, stakeholder alignment and impact to connect learning with business goals.New content is automatically scanned and mapped to the skills taxonomy. Recommendations update in real time without any manual intervention — meaning your learners always see the most relevant, up-to-date content for their selected skills.
Is the Capability Index free? Why?
Yes. We offer it at no cost because it creates a valuable conversation about your capability challenges and helps identify where we can support you most.
How long does it take, and what happens afterwards?
About 30 minutes to complete. A consultant then reviews your results and prepares a personalized report. Your free 60-minute Discovery Session is built around that report.
Will I be sold to during the Discovery Session?
No. It is a working session, not a pitch. If your results show where we can help, we will be clear about how. If the next move is one only your organization can make, we will say so too.
What are Capability Alignment and Capability Activation?
Alignment is the session that turns your Index results into a practical plan with your leaders. Activation is a set of deep dives on one specific condition, such as governance, culture, co-ownership or impact.
Are the sessions delivered on site?
All interventions are delivered virtually, which keeps scheduling simple for senior leaders and international teams.
CrossKnowledge supports you on capability strategy, governance, measurement and stakeholder alignment, connecting learning to your business goals. With a structured diagnosis, and actionable recommendations, capability development becomes part of the way your organization works. The result: a clearer strategy, engaged stakeholders and a measurement approach that shows how learning contributes to performance.
Our Organizational Development experts help you engage the right stakeholders, select meaningful KPIs and build development strategies that go beyond completion rates and NPS.