Customer Centricity

Better Serve Customers through Cross-Selling and Up-Selling

Course time 23 min
Better Serve Customers through Cross-Selling and Up-Selling - CrossKnowledge Skill Paths

Cross-selling and up-selling are both great for the bottom line, of course, but they are also more importantly opportunities to create a better experience for the customer.

Here we discover how we can integrate these into great customer service, as well as how asking the extra question can help us ensure that we fully understand our customer’s larger needs, and thus make these extra sales more helpful.

Expected outcomes

See cross-sells and up-sells as part of customer service

Profitable extra sales

Better determine your customer’s needs

Better customer relationships

Developed by

Shep Hyken: Customer Experience specialist - CrossKnowledge


Shepard Presentations
  • Customer Centricity

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish