Cross-selling and up-selling are both great for the bottom line, of course, but they are also more importantly opportunities to create a better experience for the customer.
Here we discover how we can integrate these into great customer service, as well as how asking the extra question can help us ensure that we fully understand our customer’s larger needs, and thus make these extra sales more helpful.
See cross-sells and up-sells as part of customer service
Profitable extra sales
Better determine your customer’s needs
Better customer relationships
- Brazilian Portuguese
- Simplified Chinese