Empathy and Emotional Intelligence

Manage Challenging Conversations

Course time 32 min
Manage Difficult Performance Reviews - CrossKnowledge Skill Paths

In any workplace you will at some point have to interact with someone difficult. So how do you prepare?

This course helps you face such challenges with empathy and confidence, in a way that can increase productivity and maintain relationships.

Expected outcomes

Confidence for taking on difficult conversations

Comment on someone’s behavior

Ability to maintain work relationships amid fraught feelings

When all else fails

Developed by

Marie Miyashiro


  • Empathy and Emotional Intelligence
  • Interpersonal Communication
  • Motivate Others and Drive Results

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish

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