In order to deal with workplace conflict, you need to be able to distinguish different phases in its process by levels of aggressiveness and hostility.
These different phases need different treatments in order to resolve the conflict effectively and prevent escalation.
Discover the three stages of the conflict process
Better conflict management
Improve your ability to manage a conflict
Ability to defuse situations early on
This skill path was created by Lionel Bellenger
- Brazilian Portuguese
- Simplified Chinese