Conflict Resolution

Understand the Process of Conflict

Duration 30 min
Understand the Process of Conflict

In order to deal with workplace conflict, you need to be able to distinguish different phases in its process by levels of aggressiveness and hostility.

These different phases need different treatments in order to resolve the conflict effectively and prevent escalation.


Expected outcomes

Discover the three stages of the conflict process

Better conflict management

Improve your ability to manage a conflict

Ability to defuse situations early on


This skill path was created by Lionel Bellenger


Available languages

  • English
  • Spanish
  • Brazilian Portuguese
  • Dutch
  • Turkish
  • French
  • German
  • Simplified Chinese
  • Italian

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