Empathy and Emotional Intelligence

Connect to Others for More Effective Work Relationships

Course time 26 min
Connect to Others for More Effective Work Relationships

This course deals with an empathy process that can help us connect more effectively with others and thus accelerate teamwork. It can be useful in performance reviews, marketing, customer service, the boardroom, and anywhere else where a variety of people’s needs must be brought together to form a common strategy that will serve all involved.

The process is called OFNR, and this course shows how to harness it.

Expected outcomes

Understand the OFNR process

Apply OFNR for efficacy and connection

Increased efficiency, teamwork, connection, and empathy

Developed by

Marie Miyashiro


  • Empathy and Emotional Intelligence
  • Interpersonal Communication
  • Motivate Others and Drive Results

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish

Featured skill paths