Customer Centricity

Create Magic Customer Service Moments

Course time 24 min
Create Magic Customer Service Moments - CrossKnowledge Skill Paths

Every interaction that we have with a customer will lead to either a great, a mediocre or a sub-par moment. Here we learn about these different types of moments, what they are like for the customer and what we can do about them.

Our goal is to be consistently delivering above-average moments, the kind that surprise customers and inspire their loyalty.

Expected outcomes

Discover the key moments in customer service

A framework for analyzing and delivering quality service moments

Deliver Moments of Magic consistently

More delighted customers and better word-of-mouth

Developed by

Shep Hyken: Customer Experience specialist - CrossKnowledge


Shepard Presentations
  • Customer Centricity

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish