Every interaction that we have with a customer will lead to either a great, a mediocre or a sub-par moment. Here we learn about these different types of moments, what they are like for the customer and what we can do about them.
Our goal is to be consistently delivering above-average moments, the kind that surprise customers and inspire their loyalty.
Expected outcomes
Discover the key moments in customer service
A framework for analyzing and delivering quality service moments
Deliver Moments of Magic consistently
More delighted customers and better word-of-mouth
Developed by
Available languages
- English
- French
- Brazilian Portuguese
- German
- Italian
- Spanish
- Simplified Chinese
- Dutch
- Turkish
