When clients are upset or frustrated, you’ve probably noticed that it’s not enough to just provide the needed information.
This course shows how you can make a regular practice of creating a true human connection that will take you much further in problem-solving and winning loyalty.
Harness the four-step empathy process for unhappy clients
Empathize with your unhappy clients
An ability to better turn around difficult conversations and win back loyalty
- Brazilian Portuguese
- Simplified Chinese