Empathy and Emotional Intelligence

Handle Unhappy Clients with Empathy

Course time 39 min
Handle Unhappy Clients with Empathy

When clients are upset or frustrated, you’ve probably noticed that it’s not enough to just provide the needed information.

This course shows how you can make a regular practice of creating a true human connection that will take you much further in problem-solving and winning loyalty.

Expected outcomes

Harness the four-step empathy process for unhappy clients

Empathize with your unhappy clients

An ability to better turn around difficult conversations and win back loyalty

Developed by

Marie Miyashiro


  • Empathy and Emotional Intelligence
  • Interpersonal Communication
  • Motivate Others and Drive Results

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish

Featured skill paths