Customer Centricity

Create a Winning First Impression with Customers

Course time 32 min
Create a Winning First Impression with Customers- CrossKnowledge Skill Paths

If you start out on the right foot, it’s much easier to deliver an amazing experience for your customers. Here you will discover how to step onto the customer service “stage” and set a tone that will suggest to the customer that they are going to be in good hands.

You will also see how you should be helpful and what extra questions you can ask to deliver even better service than the customer was expecting.

Expected outcomes

Stronger first impressions

Increased sales

Better overall interactions and higher customer satisfaction

Developed by

Shep Hyken: Customer Experience specialist - CrossKnowledge


Shepard Presentations
  • Customer Centricity

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish