What do you do when someone else is angry? Sad? Annoyed? And can you even be sure that you really understand what they’re feeling? This course unpacks a key and sometimes fraught area of emotional intelligence: dealing with another person’s emotions.
You’ll gain insights into the explicit and more subtle ways that you can come to understand what they’re feeling, and learn the best ways to respond, including even when the other person is angry. This can help you navigate situations in both your job and personal life, and improve your ability to get along with others while keeping your boundaries and responsibilities clear.
Understand nonverbal communication
Stronger empathy and relationships, while maintaining clear limits
Deal with others’ emotions
A heightened ability to work with others
- Brazilian Portuguese
- Simplified Chinese