Empathy and Emotional Intelligence

Deal with Others’ Emotions

Course time 43 min
Deal with Others' Emotions

What do you do when someone else is angry? Sad? Annoyed? And can you even be sure that you really understand what they’re feeling? This course unpacks a key and sometimes fraught area of emotional intelligence: dealing with another person’s emotions.

You’ll gain insights into the explicit and more subtle ways that you can come to understand what they’re feeling, and learn the best ways to respond, including even when the other person is angry. This can help you navigate situations in both your job and personal life, and improve your ability to get along with others while keeping your boundaries and responsibilities clear.

Expected outcomes

Understand nonverbal communication

Stronger empathy and relationships, while maintaining clear limits

Deal with others’ emotions

A heightened ability to work with others

Developed by

Gill Hasson Mindfulness & Emotional intelligence


  • Empathy and Emotional Intelligence
  • Mindfulness
  • Personal Wellbeing

Available languages

  • English
  • French
  • Brazilian Portuguese
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • Dutch
  • Turkish