If you oversee a team or organization in which people need to work together to provide ongoing service to end clients, you know that it can be hard to corral people towards that common purpose, as well as to ensure that the service is meeting expectations.
This course shows what managers can do to check on service quality as well as align their team members in keeping clients satisfied.
Stronger empathy for and understanding of end clients
Understand client expectations
A coordinated, aligned team
Set procedures to ensure quality
This skill path was created by Jacques Horovitz
- Brazilian Portuguese
- Simplified Chinese