Customer Centricity

Improve Service Quality for Ongoing Clients

Reading time 31 min
Improve Service Quality for Ongoing Clients - CrossKnowledge Skill Paths

If you oversee a team or organization in which people need to work together to provide ongoing service to end clients, you know that it can be hard to corral people towards that common purpose, as well as to ensure that the service is meeting expectations.

This course shows what managers can do to check on service quality as well as align their team members in keeping clients satisfied.


Expected outcomes

Stronger empathy for and understanding of end clients

Understand client expectations

A coordinated, aligned team

Set procedures to ensure quality


This skill path was created by Jacques Horovitz


Available languages

  • English
  • Spanish
  • Brazilian Portuguese
  • Dutch
  • Turkish
  • French
  • German
  • Simplified Chinese
  • Italian