Customer Centricity

Ensure a Client-Oriented Staff

Reading time 39min
Ensure a Client-Oriented - CrossKnowledge Skill Paths Staff

If you want your team to have a strong client-orientation, you need to provide them with the right conditions. Often staff can feel that they have competing objectives or lack the means to carry out quality, customer-oriented service, however much they might want to do so.

This course helps you navigate the minefields of managing competing interests, to ensure that a focus on the end customer remains at the forefront.


Expected outcomes

Improved team cohesiveness around objectives

Discover client-oriented management

A better understanding of how managerial decisions impact customer satisfaction

Apply client-orientation principles in managing teams


This skill path was created by Jacques Horovitz


Available languages

  • English
  • Spanish
  • Brazilian Portuguese
  • Dutch
  • Turkish
  • French
  • German
  • Simplified Chinese
  • Italian