Strategic Thinking

Reduce Customer Churn

Course time 33 min
Reduce Customer Churn

Too often, a quest for new-customer growth is foiled by losing customers just as quickly as you take them on.

This course shows the benefits of a focus on customer churn and how to strategize for reducing it as part of growth.

Expected outcomes

Understand churn 

Harness churn-reduction strategies 

A greater ability to retain existing clients. A more sustainable business model

Developed by

TIffani Bova


  • Strategic Thinking

Available languages

  • American English
  • Brazilian Portuguese
  • Simplified Chinese
  • Dutch
  • French
  • German

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